Benefits
The following are the benefits of adopting CRM processes:
- Develop better communication channels
- Collect customer related data
- Create detailed profiles of individual customers
- Increased customer satisfaction
- Access to customer account history, order information, and customer information at all touch points
- Identify new selling opportunities
- Increased market share and profit margin
- Increased revenues
- More effective reach and marketing
- Improved customer service and support
- Improved response time to customer requests for information
- Enhanced customer loyalty
- Improved ability to meet customer requirements
- Improved quality communication and networking
- Reduced costs of buying and using product and services
- Better stand against global competition
No comments:
Post a Comment